YOUR AFTERCARE PACKAGE
Choose from one of the four packages we offer for Aftercare.
SILVER PACKAGE
The Silver Package is perfect for a house, with integrated music, TV's, intercom, network, any relatively new installation. This will include:
Free initial consultation
Free on-boarding visit if plan is agreed
2 x preventative, proactive visits for a Senior Aftercare engineer to test, check and update your system
Annual subscription to Domotz Network Monitoring System and 4Sight (if Control4)
Up to 12hrs of in hours offsite remote engineering support to diagnose faults, make programming changes and resolve issues
Unlimited in-hours telephone support
Access to online ticketing system for reporting issues and tracking their progress
Total Cost: £2,286 per year (or £190 per month)
Excluding VAT
GOLD PACKAGE
The Gold Package is perfect for advanced systems that are slightly older, with integrated music, TV's, intercom, network, plus HVAC integration for example. This will include:
Free initial consultation
Free on-boarding visit if plan is agreed
4 x preventative, proactive visits for a Senior Aftercare engineer to test, check and update your system
Annual subscription to Domotz Network Monitoring System and 4Sight (if Control4)
Up to 18hrs of in hours offsite remote engineering support to diagnose faults, make programming changes and resolve issues
Unlimited in-hours telephone support
Access to online ticketing system for reporting issues and tracking their progress
Total Cost: £3,319 per year (or £279 per month)
Excluding VAT
PLATINUM PACKAGE
The Platinum Package is perfect for large properties, with complex systems or dated systems that require more attention. This will include:
Free initial consultation
Free on-boarding visit if plan is agreed
6 x preventative, proactive visits for a Senior Aftercare engineer to test, check and update your system
Annual subscription to Domotz Network Monitoring System and 4Sight (if Control4)
Up to 24hrs of in hours offsite remote engineering support to diagnose faults, make programming changes and resolve issues
Unlimited in-hours telephone support
Access to online ticketing system for reporting issues and tracking their progress
Total Cost: £5,698 per year (or £475 per month)
Excluding VAT
DIAMOND PACKAGE
The Diamond Package is perfect for clients who require OOH cover and fast response times. Systems that are large and complex (often Crestron Custom). This will include:
Free initial consultation
Free on-boarding visit if plan is agreed
6 x preventative, proactive visits for a Senior Aftercare engineer to test, check and update your system
Annual subscription to Domotz Network Monitoring System and 4Sight (if Control4)
Up to 24hrs of in hours and out of hours offsite remote engineering support to diagnose faults, make programming changes and resolve issues
Unlimited in-hours and out of hours telephone support
Access to online ticketing system for reporting issues and tracking their progress
6 x out of hours half day engineering callouts to resolve any reported issues
Total Cost: £9,898 per year (or £825 per month)
Excluding VAT
Callout Service
We also offer an emergency callout service for immediate assistance with your AV system.
If you're unsure which package best suits your needs but require urgent support, we're here to help. This service is available for a standard charge of £445 excluding VAT, and we'll arrange an appointment with an engineer, to attend your property at the earliest convenient time for you. Simple fill out the contact form and we will be back to you asap!